Refund Policy
Easy Returns & Happiness Guarantee 😊
At **Zenith**, we want you to feel nothing but joy from your purchase. If something isn't quite right, don't worry—we've made the general return process simple and stress-free.
Your Happy Window (90 Days)
If you need to return an item, you have **90 full days** from the date you received your order to reach out and let us know. Just make sure you contact us within this 90-day window to start the process!
Condition Check: What We Accept
We're flexible! We accept returns for both:
- **Unopened Products:** Items must be in their original, sealed condition.
- **Opened Products:** We understand you might have tried one or two! We accept opened items for inspection, provided they haven't been excessively used or damaged beyond simple inspection.
Important Note: All returned items go through a quick check by our quality assurance team. Products that show clear signs of misuse, severe damage, or tampering may not be eligible for a full refund.
The Fine Print (Shipping & Non-Returns)
- **Return Shipping:** The cost of shipping the item back to us is the customer's responsibility. We highly recommend using a trackable shipping method (like a carrier pigeon with GPS!) to ensure the package makes it home safely.
- **Non-Returnable Items:** For safety reasons, products that are clearly used up or deemed unsaleable upon inspection cannot be processed for a refund.
Ready to Start Your Return?
It’s easy! Just send us a quick email with your order number and the reason for the return:
📧 Email: contact@zenith-ds.com
We’ll reply with simple instructions and the address you need to send your items back to. Once we receive and verify your return, the refund will be sent back to your **original payment method.**
Thanks for trusting Zenith with your wellness!